Returns & Exchanges
At Benzie Design, we want you to love your crafting supplies; if you are not completely satisfied, we accept returns on most items within 30 days of purchase.
Verify Eligibility
Ensure items are in their original, uncut, and unused condition. Please note that custom felt palettes and clearance items are final sale.
Contact Support
Email our customer service team with your order number to receive a Return Authorization and the correct return shipping address.
Package Securely
Safely pack your items in their original packaging to prevent damage during transit and include a copy of your packing slip.
Ship and Refund
Send your package using a tracked carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing